Returns, Refunds and Exchanges Policy
How To Return An Item
Please send us any items you’d like to return or exchange by post – ideally recorded delivery. Please return the item within 14 days of purchase. If it’s longer you will receive a credit note.
- If you want to exchange your purchase for another item please do call the shop (01264810003) or e-mail [email protected] and we will set it aside for you.
- Include in your package your name and address or your order number and let us know what you would like us to do.
- We process refunds on the same day as we receive the return and send you an e-mail to confirm that we have done so.
- Please note that to receive a refund or a credit note the original labels must still be on the garment. Please do not remove labels unless you are sure you are keeping.
The address for returns is:
Cleverly Wrapped, Oaklands, High Street, Stockbridge, Hampshire SO20 6HF
We understand that gifts are purchased well in advance for Christmas. For gifts purchased in advance of Christmas (any date) we will extend our Returns policy until the two weeks after Christmas Day. We will give a credit note or exchange up to and including that date.
If the item has been worn or has had it’s labels removed then please do not return it.
If you’d like to exchange any items – that’s no problem, just let us know what you’d like to change it for and we’ll do this with pleasure. If there is a difference to pay or refund we will organise this with you.
We do not enclose returns forms in with our deliveries in order to reduce the amount of paper we generate.